Returns & Refund Policy

Last Updated: 20 June 2026

At ZZIVORA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

Items must be unused and in their original condition.

Items must be returned in their original packaging.

Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

Used or damaged products caused by customer misuse.

Personal care and hygiene products after opening.

Customized or personalized items.

Clearance or final sale items.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item arrives damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos of the item and packaging.

We will arrange a replacement or refund where appropriate.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once processing has started, cancellation requests cannot be guaranteed.

Contact Us

For return requests or support, please contact us at:

Email: contact@zzivora.com